Today, we decided to give their live chat sales support a trial run. By that, we mean, we started an actual sales question support request via live chat.

The results? Astounding!!

You can visit their live chat by clicking on one of the many live chat buttons located on the HostNine site.

Just type your name, email, and the right department, and you’ll be on your way to chat!

After the first window, we watched the time very closely and began recording the time 5 seconds after clicking “start chat” to allow time for the new window to load. Here is the conversation log:

Chat start time Sep 15, 2007
Chat end time Sep 15, 2007
Duration (actual chatting time) 00:02:37
Operator Nick

Chat Transcript

info: Please wait for a site operator to respond.
info: You are now chatting with ‘Nick’
Nick: Welcome to HostNine. How can I help you?
HHR: Hi. How many servers do you have available in this new reseller panel?
Nick: we have a map here: http://www.hostnine.com/reseller-central/
HHR: Excellent. Does that show countries as well?
Nick: yep
HHR: Great. Thanks Nick!

It took 20 seconds from the time we saw “info: Please wait for a site operator to respond.” to ” info: You are now chatting with ‘Nick’.” 20 seconds is extremely impressive. We have waited upwards of 10 minutes with other hosts during our test runs. With HostNine, less than half a minute? You have got to be kidding me! We were very impressed!

It also took only 20-30 seconds between each reply Nick sent to us. The majority of the time was us typing our questions. This is a first for us! Usually we have our responses typed and then we wait… wait… wait…

For this experience, we have rated HostNine a full 10 out of 10.

Nick completely understood our question, answered it quickly and efficiently, and provided us with a link to all of the information we needed. It just doesn’t get any better than this!

Please note, Nick had no idea who we were. We only used HHR as our name and we provided a gmail email address in the contact form. We were treated as a regular, interested, sales customer. Thanks HostNine for the excellent experience.